Faculty Directory

Joy M. Field

Associate Professor

Photo of Joy M. Field

Joy M. Field

Contact

Fulton Hall 346

Telephone: 617-552-0442

Email: joy.field@bc.edu

Education

  • BS, University of Minnesota
  • MBA, University of Minnesota
  • MS, University of Minnesota
  • Ph.D, University of Minnesota

Expertise

  • Supply Chain Management and Design
  • Service and Healthcare Operations Management
Curriculum Vitae

Department

Business Analytics

Profile

Joy Field鈥檚 research interests include service and manufacturing operations design, quality management, and operations strategy. Her recent research focuses on designing and managing service processes for improved efficiency and effectiveness, with an emphasis on the role of the customer co-producer. Her work has been published in a number of leading academic journals, including Academy of Management Journal, Decision Sciences Journal, Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, Operations Research, Production and Operations Management, and Strategic Management Journal.听

Professor Field is the author of the book, Designing Service Processes to Unlock Value, now in its 3rd edition, published by Business Expert Press, which explores how service processes can be designed to leverage opportunities for service providers and customers to co-create value. She teaches courses at both the undergraduate and graduate levels, including operations strategy and consulting and quality management. Prior to her career in academia, she was an industrial engineer and financial analyst for Unisys.

Selected Appointments and Awards

  • Decision Sciences Institute Dennis E. Grawoig Distinguished Service Award, awarded at the Decision Sciences Institute Annual Conference, Chicago, November 2018.
  • Distinguished Teaching Award (Undergraduate), 艾可直播 College Carroll School of Management, May 2018.
  • Production and Operations Management Society College of Service Operations Distinguished Service Award, awarded at the听Production and Operations Management Society Annual Conference, Houston, May 2018.
  • Associate Editor,听Decision Sciences Journal听(2006 Outstanding Editorial Board Member Award and 2012 Outstanding Associate Editor Award)
  • Operations Management Research, Area Editor
  • Decision Sciences Journal, Associate Editor (2012 Outstanding Associate Editor Award and 2006 Outstanding Reviewer Award)
  • Journal of Service Management,听Associate Editor
  • Production and Operations Management Journal, Editorial Review Board

Selected Publications

  • 3rd edition. Published by Business Expert Press. 2020.

  • .鈥� (With Mahesh Subramony, Maria Golubovskaya, Byron Keating, David Solnet, and Melissa Witheriff.) Journal of Business Research, 149, 363-374. October, 2022.

  • (With Darima Fotheringham, Mahesh Subramony, Anders Gustafsson, Amy Ostrom, Kay Lemon, Ming-Hui Huang, and Janet McColl-Kennedy.) Journal of Service Research, 24 (4), 462-479. September, 2021.听

  • .鈥� (With Amy Ostrom, Kay Lemon, Anders Gustafsson, Ming-Hui Huang, Janet McColl-Kennedy, Mahesh Subramony, and Darima Fotheringham.) Journal of Service Research, 24 (3), 329-353. July, 2021.听

  • (With Liana Victorino, Ryan Buell, Michael Dixon, Susan Goldstein, Larry Menor, Madeleine Pullman, Aleda Roth, Enrico Secchi, and Jie Zhang.) Journal of Service Management, 29 (1), 39-54. January, 2018.听

  • (With Liana Victorino, Ryan Buell, Michael Dixon, Susan Goldstein, Larry Menor, Madeleine Pullman, Aleda Roth, Enrico Secchi, and Jie Zhang.) Journal of Service Management, 29 (1), 55-97. February, 2018.听

  • .鈥� (With Mark Davis and Euthemia Stavrulaki.) Service Science, 7 (2), 83-99. June, 2015. Honorable Mention for the Service Science 2015 Best Article Award.

  • .鈥� (With Mei Xue and Lorin Hitt.) Operations Management Research, 5 (1-2), 43-56. June, 2012.听

  • .鈥� (With Mei Xue.) Production and Operations Management, 17 (3), 357-372. May-June, 2008.听Winner of the Production and Operations Management Society 2011 Most Influential Service Operations Paper Award.

  • .鈥� (With M. Hossein Safizadeh and Larry Ritzman.) Strategic Management Journal, 29 (1), 79-91. January, 2008.听

  • .鈥� (With Gregory Heim.) Journal of Operations Management, 25 (5), 962-984. August, 2007.

Professional Activities

Dr. Field serves on the Decision Sciences Institute Board of Directors, most recently as president. She previously chaired the Northeast Decision Sciences Institute conference and served as its president.

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